Social Media Week Austin stage screen at Google Fiber. | © David Brendan Hall Photography, www.davidhallphotog.com

FAQs

What are my transportation/parking options for getting to and from the event?

This is a tough one. Downtown parking includes street and garage parking. Check Best Parking to locate parking garages, view their fees, and more.

We also recommend downloading ParkX so you can manage your street parking (lucky you!) payment(s) from your mobile device.

Finally, save yourself a headache and consider public transportation or ride-shares! CapMetro is a hassle-free way to get from Point A to Point B, and ride-share services, Uber, Lyft, Fasten, and/or RideAustin are great too!

What can I bring into the event?

Bring your laptop and/or notepad, computer and/or phone charger, business cards, pen… anything (except hazardous materials) to help you be most productive and make smart business connections. We’ll provide snacks, drinks, and all happy hour essentials.

What will you do with my information?

We value your privacy and want you to be aware of how your email address may be used. We will contact you via email with any urgent or important event updates. You may also receive news annoucements, like speaker announcements and session details, as they beome available.

Your email address will also be shared with our Programming Partner, General Assembly. If you do NOT want your email address shared, no problem! Just shoot us an email at info@smwatx.com to opt-out. Additionally, we may also share your name and company with select Sponsors and Partners.

You can read more about our Privacy Policy at BestPracticeMedia.com. We also encourage you to read the Privacy Policy of our ticket provider, Eventbrite.

Will there be photos taken at the event?

Yes, there will be staff photographers at the event.

By purchasing your ticket, you consent to the use of your likeness online and in marketing materials by event organizers and sponsors. Additional disclaimers will be publically posted at the event. If you have any concerns, please email us as soon as possible at info@smwatx.com.

How can I contact the organizer with any questions?

You may email info@smwatx.com with any questions or concerns. Alternatively, feel free to reach out to Claire Winslow, Executive Director of SMWATX and President of Best Practice Media, at claire@bestpracticemedia.com.

What’s the refund policy?

Full refunds will be provided for written requests more than 60 days prior to the event start date, or December 27, 2017. For refunds between December 28, 2017-January 26, 2018, written requests will receive a 50% refund of your badge fee. If you cancel on or after January 27, 2018, you are not eligible for a refund but may transfer your ticket to someone else within your organization. To request a refund or fully grant your access to the event to another person, you must submit a written request to info@smwatx.com. Only requests made by the original registrant will be honored.

Retroactive promotional adjustments will not be made. Thanks for understanding!

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